No surprises: what is free for everyone, what Bonbon Family adds, and how to cancel in a minute, even if the phone is gone.
Safety is not a paid feature. Everything a child needs to watch calmly is free.
Extras for families who want more control. Nothing your child watches changes.
Bonbon Family is being introduced gradually. If your app does not offer it, everything above is simply included for you today. Prices can differ by country and over time. Yours is always shown in the app before you confirm, and it does not go up while your subscription stays active.
A subscription lives in your App Store or Google Play account, so that is where it is cancelled.
Deleting the app does not cancel a subscription. Neither Apple nor Google stops billing when an app is removed. Cancel first, then delete.
Lost or sold the phone, or deleted the app? You can cancel from any browser.
Sign in with the same Apple or Google account that bought the subscription.
Refunds are decided by the store: Apple at reportaproblem.apple.com, Google Play in your order history.
Not sure which account pays? Write to support@bonbonapp.app from the email of your Bonbon account. We can see which store the subscription came through and will tell you where to cancel it.